Welcome to Snug Mattress

0800 027 7017 or EMAIL US

Privacy and Cookies

Snug mattress (Express Foam Ltd) is committed to the protection of the privacy of its web site visitors. We are registered under the Data Protection Act 1998 (DPA) and process all personal data in accordance with the DPA. 

Express Foam Ltd only requires such personal details that are necessary for the fulfillment of your order.

Please be assured that we will not provide your information to any other company without your consent.

The personal information we collect on the Snug mattress website is gathered to allow us to follow up any communications or queries with you. We may, from time to time, contact you to keep you informed about our products, services or special offers. You may request to be excluded from these activities at any time. Please address any requests to sales@snugmattress.co.uk.

We maintain a strict "privacy" policy that means that we do not intend to sell, rent, or otherwise give your personal information to a third-party without your consent unless we are obliged by law to disclose information. You have the right to request a copy of the personal information Snug mattress holds about you and to have any inaccuracies corrected.

Our safe shopping guarantee

With over 15,000 certified online retailers, Trusted Shops has been the leading trustmark for online shops with integrated buyer protection including the Trusted Shops Guarantee, a money-back guarantee - guaranteed by renowned insurance companies - since 1999. The Trusted Shops Customer Reviews enable buyers to assess the quality of a shop in order to make this apparent for other visitors. The Trusted Shops Customer review comprises the reliability rating awarded by Trusted Shops and the customer reviews pertaining to the seller over the last 12 months in the following categories: delivery, goods and customer service. More information 

This website and service is being monitored by Trusted shops - consumers can shop online with confidence at www.snugmattress.co.uk because it certifies that:

We have registered with the Trusted Shops programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair;

Our Business, VAT and Data Protection registrations have been checked by Trusted shops.



Safeguarding your information

Verisign Extended Validation SSL (EV SSL) Certificates

Norton Symantec formerly known as Verisign Extended Validation (EV) SSL certificates, the e-commerce standard for trust and security. The green address bar, exclusive to EV SSL certificates, assures website visitors that they are transacting on a highly trusted and secured domain.

Obtaining an Extended Validation SSL certificate requires a rigorous validation. This is required to ensure that the company behind the site meets Extended Validation standard. These strict validation guidelines help keep the green address bar associated with only trusted organizations to maintain the highest level of security and trust with visitors.

In April 2012, all VeriSign seals automatically updated to the Norton Secured Seal, combining the power of the VeriSign Checkmark with the value of the Norton name.

The Norton Symantec Checkmark is the most recognized trust mark on the Internet, with up to 650 million views a day on more than 100,000 websites worldwide. Symantec’s Norton products are used by 150 million people worldwide and ship on 60% of Windows-based consumer PCs. The combination will help assure consumers worldwide that the websites they use are safe—from search to browse to buy and sign-in.

Symantec’s enterprise security solutions and Norton suites protect over a billion systems and users worldwide. Together, Symantec, Norton, and VeriSign Authentication form the leading source of trust online. Symantec’s enterprise security solutions and Norton suites protect over a billion systems and users worldwide. Symantec’s Norton products are used by 150 million people worldwide and ship on 60% of Windows-based consumer PCs. Together, Symantec, Norton, and VeriSign Authentication form the leading source of trust online. Within Symantec, we can now provide you with a single source for your security needs.

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.

A secured connection means that your information is encrypted during transmission to us, ensuring that your information remains secure at all times.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We use encryption technology when collecting or transferring sensitive data such as credit card information.

What are Verified by Visa and MasterCard SecureCode?

Snugmattress take the security of your payment card very seriously.

Verified by Visa and MasterCard SecureCode are new security programmes designed especially for customers who shop online to give added security. They allow you to create your own password, which only you will know, to use every time you shop online using these cards.

How do they work?

You need to register each card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

What do I need to do to register?

If your bank operates a secure authentication policy and you have not previously registered you may be requested to do so within the checkout process. To register your payment card you need to click on "Activate now" and complete the details requested. You will be asked to create a password. Using a secure link your bank will verify these details; the information is not kept or visible to www.appliancesonline.co.uk. Whenever you shop online in the future using your registered card, you will be asked for your password. If your password matches, the purchase will be confirmed.


From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as "cookies". By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.

Still prefer not to order via the Internet?

If you prefer to order by phone, please feel free to call us on 0800 027 7017 or 01992 571162 and our helpful staff will be happy to process your order for you. Our opening times are Monday - Friday 9 am to 6 pm 

If you have any queries regarding Snug mattress privacy policy or the use of your information, please contact sales@snugmattress.co.uk