Testimonials

From: SYLVIA MEEKHAM
Sent: 29 June 2010 18:39
To: sales@snugmattress.co.uk
Subject: Re: Order Confirmation

Dear Lin (who I spoke to by phone this afternoon) and all at Snug, thank you for my beautiful mattress received on time this afternoon (and yes I have tried it already!) The service, delivery and cheerfulness of the staff are second to none and I would happily recommend the company to my friends.  Well done to you all. Best regards, Sylvia

Hi Michael,
 
I would like to thank you for your speedy response and replacement of our mattress, I have been very impressed with your company.
We had the new mattress delivered this morning and I have to say there is such a big difference in the firmness, as soon as I lay on the bed I noticed the difference, so much better. when we first got the original mattress I felt it was quiet soft and it took me a long time to get us to it, but the replacement is great.
Thank you so much, I would recommend your company without any hesitation.
Regards,
 
Fiona

24.06.10
I brought a contour memory foam pillow from yourselves 1 week ago, since then I have been having the best nights sleep since before the car accident last year that I was in, I sleep so much comfortably that I find it hard to get up in the mornings.  I will be purchasing from you again in the not so distant future.
 
Marianne Bye
Essex

From: Dave Parsons
Sent: 12 May 2010 19:32
To: sales@snugmattress.co.uk
Subject: Thank you The Snugteam

Hi, we would like to thank you for excellent service on delivery of our order which arrived today. As we only ordered online on Monday it was very good to have received it within less than 36 hours. We shall submit a review on the product within a few days. Many thanks and we will recommend your company to friends.  Dave and Eileen Parsons  ( Bristol)  order number  3182

From: Huw Thomas
Sent: 26 April 2010 23:23
To: sales@snugmattress.co.uk
Subject: New mattress

I just wanted to thank you for your recent delivery of a mattress and
2 pillows. They really are excellent, we get a very restful sleep; and after
getting used to a new mattress, I wake up feeling very rested.

Well done, a great product. My only regret is that I didn't get the
contoured pillow!

All the best

H Thomas



From: jackowen
Sent: 08 April 2010 17:59
To: sales@expressfoam.co.uk
Subject:


for the attention of Sarah.       

April 8th 2010

Dear Sarah,

New mattress was delivered this morning and the faulty one collected.

I want to tell you how impressed I have been with the way in which you dealt
with the problem of our original mattress having a slight flaw.

In this day and age it is very refreshing to find a company who takes its
obligations seriously and deals with the problem in such a friendly and
efficient manner.

Please feel free to use this E-mail in any way you wish and thank you again

Sincerely

Jack Owen

West Yorkshire

From: Richard Brown
Sent: 25 March 2010 10:05
To: sales@snugmattress.co.uk
Subject: order

Just a quick note to say thank you for your excellent customer service.  The mattress arrived at 8.30am, less than 24 hours after ordering it.  This is our 2nd mattress from you and I am not sure why anyone would want to pay up to 4 times more for a mattress when a Snug one is of excellent quality.  It’s British made too and that’s a good thing right now.
 
Regards,
 
Richard Brown
08.03.10

From: Julia Wright
Sent: 08 March 2010 11:05
To: sales@snugmattress.co.uk
Subject: Re Order
Importance: High

Hi
 
Just a quick email to say ‘THANKS SO MUCH’ for providing such a great product. I don’t normally write these kind of testimonials but I believe in the quality of your product and think more people should be made aware. Another BIG plus for me was that this was ‘Made in the UK’!!!
 
I will be purchasing another memory foam mattress from you in the future.
 
Many thanks also for  processing and delivering my order so fast! Your quicker than a MacDonalds drive-through!!
 
Cheers
 
Julia Wright
Sunderland

26.02.10

From: DON MURRAY
Sent: 26 February 2010 17:25
To: sales@snugmattress.co.uk
Subject: Mattress

Hi there

We wanted to write to you to say we have never experienced such consistently good customer care. On the 19th January we ordered an Ultimate Outlast 2000 Memory Foam mattress from you and took delivery the very next day, which in itself was impressive. We did have to take advantage of the 60 night free trial though,  we both decided that this mattress did not afford us the flexibility of our old sprung mattress, but that the memory foam had already reduced back pain and hip pressure.

When we called you it was no problem to replace the mattress and Sarah was lovely and efficient setting the ball in motion. You even managed to bespoke a sprung mattress 1000/25 memory foam as they didn't come in the 160 x 200 cm size- many thanks to the manager who offered that service. When we called back Lynn too was very helpful and within three days of contacting you we had the new mattress installed and the other one picked up!

What a great team, what a great product, we are delighted with this and would have no hesitation in recommending you to family and friends and anyone viewing your website.

best wishes

Don & Margaret Murray
Scotland

Keep up the good work!


23.02.10
From: Christine and Trevor Lodge
Sent: 23 February 2010 16:35
To: sales@snugmattress.co.uk
Subject: Mattress Topper

The mattress topper which I ordered on Sunday has arrived.   I am writing to say how delighted I am with it and also to say that your web site was very easy to follow, that your receptionist was most pleasant and your instructions with the topper were very clear.   I was most impressed with your next day delivery and I shall certainly be recommending your firm to friends and family.
Christine Lodge

23.02.10





07.01.2010

Thank you for the brilliant delivery service against all the odds. The mattress was delivered to time with e mail advice of the time slot and a follow-up phone call shortly before delivery. The men were really helpful. But this was after three days of heavy snow and ice on the road, and we were expecting nothing but a message explaining an understandable delay.
 
I would heartily recommend your excellent service to anyone, and indeed have already recommended you to a friend.
 
Brilliant!
 
John and Caroline Adamson

20 December 2009

 Hi, I recently bought a super coolmax 3000 memory foam mattress from you,

We didn`t know anything about them. We were attracted to your product because of the very good warranty period. Of 2 month`s. If we didn`t like it ,it could be returned for a small cost. My wife has suffered for a long time with arthritis in 2 of her bottom disc`s in her back. Most morning`s she is unable to get out of bed without my help. But since we have had your mattress, she is a different person in the morning,[ thank god.]

She can actualy sleep now for most of the night, before whenever she turned in bed. She woke up with the pain. I am aware that we have a good long time to return this mattress, but since we have been using it, only a matter of 3 week`s. we shall not be returning it to you. It make`s a change in this day and age to find something that actualy does what it say`s on the tin, so to speak. You have our permission to use our email in your advert`s if it is helpful to you. Thank you very much.

Your`s sincerely mr mrs degg.

21.12.09


17.12.12

Hello Lynne,
 
  Many thanks for your help yesterday on the phone. We spoke late morning about my returned topper cover. I had ordered the wrong item and you ordered a mattress cover to replace it for me. 
  I couldn't believe it when at 8.15 this morning the new one arrived. Service doesn't get better than this and I will be recommending you to my friends! The new cover is now on the bed and fits beautifully.
 
Sincerely
  
Mrs Pat Smith

03.12.09

Hi there,

 I have received my mattress topper on Saturday and it is really amazing! I

have had back pain for 6 Weeks due to a muscle injury and struggled to sleep

for countless nights and now I don't wake up once! The mattress adapts to

your body and it is indeed just so comfortable! THANK YOU!

Barbara Andrade

07.12.09

Just to say thank you for all your help with this.  The mattress topper arrived on Friday and is just what we wanted. It is lying on top of the electrical raised mattress provided by the occupational therapist, but gives Kieran the feel of the memory foam which we are so used to. He has had a much better night tonight.

20.11.09

I would like to say thank you.

 

The mattress and pillows I ordered arrived as promised yesterday, well packaged and in perfect condition as described on your website.

 

When I phoned to order on Wednesday afternoon I was unsure which mattress to order but received good advice and a very competitively priced product.

 

My son slept in his new bed last night and said it was fantastic.

 

We are absolutely delighted and very happy to recommend your service and products to others.

 

Mrs P Webster

Suffolk

10.11.09

many thanks for quick delivery of topper.was very apprehensive of  buying topper but pleased we did .had 3 great nights sleep after months of restless nights.wife has parkinsons but finds topper is a lot more comfortable and can turn easier at night. will recomend you to all our friends.  j dickenson


29.09.09

Hi,
 
Arrived at lunchtime and in perfect condition.  Driver was very helpful.
 
It is now unpacked and on the bed.  Very comfy.
 
Thank you for a seamless experience and fantastic price.
 
Best of luck.
 
Rgds
Diane

18.09.09

11.09.09
Hi Lynne
Just wanted to confirm, the mattress arrived yesterday, slept on it last night – what a revelation! The best night’s sleep I’ve had in months J
 
Sallie Phillips

Thank you for an excellent service, comfortable mattress and for such a friendly person {who knows what she is talking about -  certainly a rare treat these days} at the end of the phone.We will certainly be recommending you to friends.

Debbie Prince Warwick
17/08/09
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Many thanks, arrived early this morning - terrific service!

regards

David Wheeler
11/08/09
________________________________________________________

Having had osteo arthritis for the past 9 years,made the best decision ever to buy a supreme 2000 mattress,The best nights sleep for over a decade,thanks a million.

PS Dont be put off by dearer inferior copies

Robert Willis
10/08/09
_______________________________________________________

Name:maria cougan

Message:
wow what can i say the best nights sleet i have ever had.

Service was fantastic
Keep up the excellent work

02/08/09
___________________________________________________

Hi there,
Would like to take this opportunity to say how delighted we are with the memory foam mattress. The services was amazing, rang to order the mattress and it was in my house the following day ! It's beautiful quality and knowing a bed bug can't live in my mattress, you don't have to turn the mattress at all is just fantastic, plus you get a choice of pillows ... wow !
Many kind regards, Reba
06/07/09
____________________________________________________

Hi Lynne,

Just a quick mail to say I received this.

The mattress topper came highly recommended from a friend who had used your site and it is possibly the most comfy thing i've ever slept on. My mattress was starting to go (springs in the back etc) and buying this has saved me forking out a lot of money for a new one. I was so impressed I've already forwarded your site details to several friends in the same boat.

Not sure if you do testimonials but if you do, feel free to use this and many thanks for restoring my lazy weekend mornings in bed!!

Mark
23/06/09
___________________________________________________________

hey snuggly people :)

just wanted to thankyou for such an awesome matress! i ordered the 1200 pocket sprung matress with memory foam from you in march and just wanted to say how fantastic the matress is. whenever away and staying at a friends i just cant help longing to be snug on my snug matress! the other half is the same!

thanks again!

Dan Hobley
12/06/09
____________________________________________________________

 Hi
 
I would just like to say thank you for a very prompt and efficient service, The web site was very user friendly and i couldnt be more pleased with the service i have recieved. I am very pleased with my purchase.
thanking you  Denise Newson
6/06/09
____________________________________________________________

Thank you Lynne Had an excellent night sleep on my new matress.Will certainly select to other people. R.Goodman

03/06/09
________________________________________________________________

S Furse
28.02.09
Just a note to say what a wonderful mattress it is,the best nights sleep we've had for years.also the service you give is superb,with delivery exactly when stated,once again many thanks

---

Ainsley
27.02.09
Hi there, I just wanted to contact you to say how impressed I am by the service you gave me. I had a few problems with payment online, therefore called a lovely lady who was efficient and friendly at about 1pm on a Friday, then received my confirmation within an hour and my order 20 hours later.

I would definitely recommend your company and products - we are loving our new mattresses and topper.

---

Dear Sarah

We recently bought a mattress from you and are so pleased with it.  We have been sleeping so well and it feels so luxurious. 

Thank you for all the help you gave over the telephone.  This enabled us to choose the right one for us.

Delivery was exactly as stated and the mattress came in excellent condition.

Won't hesitate to recommend you to family/friends.

Thank you.
Mr & Mrs Burt
08/05/09
____________________________________________________

Hallo Snug mattress team
I am writing to say MANY thanks for your excellent service - how refreshing to find a company who does what is promised and in such a pleasant way.  We used the topper last night and are thrilled with it.  I am now keeping my fingers crossed that it will help cure my bad back and Sciatica.  The TNT courier who brought it was so friendly too - WELL DONE SNUG MATTRESS!!
Many thanks again
Mrs. Winifred Scott

29/04/09
_____________________________________________________________

I just wanted to write and tell you how impressed I am with your product and level of service.  We ordered our mattress from you on Wednesday afternoon, and by Thursday at 9.30 it had arrived - you obviously have a very well-organised delivery system, so different from what one often encounters
- and with free delivery too.  The mattress itself is great, really comfortable, and your well-designed and straightforward to use website made the buying process really easy. 

Thankyou once again,

Daniel March

29/04/09
_______________________________________________________

Hi Lynne, I must say the service, price and delivery was spot on and the mattress its self is far better than i imagined. I have already recommended you to friends on forums i visit.

Many thanks for a good nights sleep

Mr. J Peddie

04/04/09
_______________________________________________________________

Firstly, many thanks for your service provided so far it has been a pleasure and joy to buy from your company and my daughter is having her first night's sleep on her mattress as I write this. My enquiry is about the mattress, would I be able to put the snug into a zipped waterproof mattress protector?
Would this effect the snug mattress function at all?
Many thanks for your help, Donna Ellis

03/04/09
______________________________________________________

Firstly, many thanks for your service provided so far it has been a pleasure and joy to buy from your company and my daughter is having her first night's sleep on her mattress as I write this. My enquiry is about the mattress, would I be able to put the snug into a zipped waterproof mattress protector?
Would this effect the snug mattress function at all?
Many thanks for your help, Donna Ellis

03/04/09
______________________________________________________

Hello Lynne
 
I just wanted to let your company know how very pleased we are with the 3" king-sized mattress topper we bought on 15 March; received 17th! It is wonderful. We have now bought a mattress protector which covers everything and holds it in position and that makes the comfort even better.
 
Your communication, delivery times and service cannot be faulted and we are delighted that the product is made in Britain.
 
I am certainly going to recommend you to all our friends and family.
 
Regards,
 
Freda C Yates (Mrs
29/03/09
___________________________________________________________

Thanks so much to Sarah for being so helpful yesterday, the mattress arrived safely this morning & is on the bed! We are very grateful & will be sure to recommend you to our friends & family!
Angela & Tony Whittington
27.03.09
__________________________________________________________

I would just like to thank you and praise you on the wonderful service I have recieved from yourselves. I ordered a mattress on Thursday and as promised it arrived yesterday without any problems and I had the best night sleep in a long time. The price is also very good.

Many thanks and I will certanly recomend you to friends and family.

Michelle Hindmarch
14/03/09
____________________________________________________________________

Hi,lynne walker, a big thank you so much. I have received my cover for my topper,its lovely and
i am very pleased with,you were right,it does make a massive difference,i had the BEST SLEEP last night for YEARS AND YEARS, i would like to say a MASSIVE BIG THANK YOU TO YOUR COMPANY...I have spent hundreds over the last 4yrs on beds,featherbeds etc etc,but this topper was worth its wait in GOLD...thanks again, i will recommend your company to anyone..many thanks again.(And would you mind telling me HOW long does a memory topper normally LAST??) because when i need to get a new one i know where i am going to get mine from..(YOU).thanks

Annette Alexander
15/03/09
__________________________________________________________________

Name:Mrs. P.D Pett

Many thanks for quick delivery. Excellent service.

10/03/09
_____________________________________________________________________

just a note to say what a wonderful mattress it is,the best nights sleep we've had for years.also the service you give is superb,with delivery exactly when stated,once again many thanks

S Furse
28.02.09
________________________________________________________________

Hi there,

I just wanted to contact you to say how impressed I am by the service you gave me. I had a few problems with payment online, therefore called a lovely lady who was efficient and friendly at about 1pm on a Friday, then received my confirmation within an hour and my order 20 hours later.

I would definitely recommend your company and products - we are loving our new mattresses and topper.

Thanks
Ainsley
27.02.09
______________________________________________________________
 
Hi Lynne,
Just a few words of complaint about our new mattress!! My wife and I feel the pain of trying to tear the mattress of our backs each morning a bit of a
grind:) (just kidding). She and I find it is the most comfortable bed we have ever slept in. We have traveled the world over and slept in quite a few beds in our time, but this is toasted marshmallows with champagne!!!!! Did I mention it is verrrrrrrry comfortable.

Thanks a lot Dave & Helen J.
 P.S the delivery was 1st class,just when we wanted it.
14/02/09
_____________________________________________________________

I received my mattress and two pillows at 0940 today, the ordering service, delivery and product are excellent, well done,
 
Kind Regards
 
 
David Cranny
03/02/09
________________________________________________________________

Hi Lynne,
 
Thank you so much for your quick response.  It really has been a pleasure dealing with you as a company.  Now a days you just never know when you are ordering on line but you have provided a fantastic service.
 
Thank You & Kind Regards
 
Natalie Baverstock
10.02.09
_________________________________________________________

Hi Snug!

I just wanted to say "thank you" for the Coolmax Mattress Cover.

We are very pleased with the quality of materials and manufacture and delighted to find that it was so easy to put on, with the zip running round three sides. We weren't sure about this when we ordered! A nice touch also having the zip at the bottom edge of the mattress so that you are not aware of it when it's on the bed.

And the icing on the cake was that you delivered it exactly when we asked for it.

Very refreshing compared with some other online sites!

Many thanks again and best regards

Nick Jones
09.02.09
________________________________________________________________

Thank you team!

Brilliant service! Both on the telephone and via email. Well done.

 Kindest regards

 Jo
09.02.09
_______________________________________________________________

Dear Sirs,

Having received the above purchase, I would like to thank you for your excellent service and efficiency. I must say that your Web site was both helpful and easy to follow and you delivered when you said you would.

We are delighted with the quality and comfort of the product and would recommend your company without hesitation.

Many thanks.

Regards, Mr.&Mrs.J.Mulchrone.

 ______________06.02.09__________________________________________________

Hi,

Just a note to say we are delighted with our mattress and your excellent delivery service.
 
We will have no hesitation in recommending your company to our family and friends.
 
Take care
 
Bill McEachran

09.02.09

_________________________________________________________________

Just wanted to let you know we've had our mattress for around 6 weeks and it's absolutely fantastic. Only problem is getting up for work!

Susan James
13/01/09
_________________________________________________________________

Thank you for your great service when I purchased my mattress. It arrived on time and in excellent condition.

I have recommended your product to my friends and family,

Thanks again,

Mrs Carmen

13/01/09
___________________________________________________________

hi
thought i would write to you now that iv had my mattress for about 6 months and i must say its the best thing iv ever bought i suffer from cronic back pain & for years i found it hard to get comfortuble on any mattress & i avnt slept right for 24 years but in the last months since i had the memory foam mattress iv realy slept well the wife says im catching up on lost sleep i dont have to take sleeping pills now {which my doctors pleased about } & i feel a lot better in the mornings now that im sleeping well no more sitting up half the night not being able to sleep....GREAT...
any ways just thought i let you know your mattress as helped mo no end thanking you

Kevin
4/12/08
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Mr Winstone,
I would like to tell you how fantastic my husband and I, have found our new mattress.
I suffer from P.P.M.S. (primary progressive multiple sclerosis) which, if you are unfamiliar with this condition, it is a breakdown of nerves, and the messages that the nervous system carry around the whole of your body.
Anyway, with my condition, I am unable to move around independently, especially when lying in bed, which means that during the night I would be woken up by incredible pain because I'd been lying in the same position for hours, which in turn means that my husband (who is also my primary carer) would have a broken sleep, because he would have to set his alarm clock, to enable me to have a pain free night.
As you can imagine, this is far from ideal, BUT since sleeping on our memory foam.... mattress we haven't had one night of pain or broken sleep.  I can actually wake up in the same position that I feel asleep in, and I feel absolutely fine, so my husband also has a wonderful sleep.
I wouldn't hesitate in recommending your mattresses to any one regardless of their health status, and I've told some of my M.S. friends about you, and I don't mind at all if you want to use this letter to advertise your mattresses, because they simply are fantastic.
I think today's society are too quick to complain.  They would rather contact people to air a fault, but not many actually say thank you.  So THANK YOU SO MUCH, for our brilliant mattress.

Yours faithfully
Mrs C F Murray-Clay

25/11/08
__________________________________________________

Hello

Just wanted to say thanks for the best nights sleep in months! Our topper arrived yesterday and it's the first time in months we've both woken up pain free.  Can't think why it took me so long to bite the bullet and buy one, I'll be telling everyone I know to buy one from you!
All the best
Sue
20/11/08
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> hi
> just wanted to thank you for the best value for money mattress iv ever
> bought...My disability requires me to have a good mattress, and that
> is most definitely the case here...ive recommended your site to
> others.
> well done and thanks once again.
> jimmy miller

12/11/08
____________________________________________________________

Hi Lynne

Thanks for the great service from everyone at Snug.  I can't believe that there is still a company which actually adheres to the specified delivery date!  My partner and I are very pleased with the whole service from begining to end.
We shall definately be recomending you to everyone we know.

Regards

Jules & Alan

27/10/08
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Thought you might like to khow how satisfied my husband and I are with our Supreme 2000 mattress which was delivered just over a week ago. The mattress is so comfortable and although it is so different to conventional sprung mattresses we got used to it straight away.  I have always been a restless sleeper but toss and turn so much less now.

There were a few 'communication' problems to begin with, resulting in the wrong size being delivered {and it was no mean feat, moving lounge and garden furniture in order to re-wrap and transport the king size mattress to the garage prior to collection}but this was sorted out very quickly and efficiently. The only disappointment I have is that on showing your website to a friend, I notice that the prices have all been reduced!

Regards

Mrs P Martin

22.08.10
__________________________________________________________________

I ordered a supreme mattress and pillows in august for my wifes birthday. It
arrived exactly ontime and was as described. Having now given it a long
enough testing i can only say it is superb in both function and quality.
Well done! great service from start to finish, my wife says it has even
fixed my snoring!

13.10.08
_______________________________________________________ 

Hi Lynne/Michael,
Many thanks for the mattress and pillows which were delivered as arranged, sorry for not thanking you sooner, pc problems.
Anyway, my Wife and I are extremely pleased with the quality and comfort of this mattress, we are sleeping much better and not wanting to get up in the mornings.
I am still recovering from a serious coccyx injury and a fractured spine and was not sure if this mattress would help, I only wish that I had purchased it sooner.  Due to my accident I have neck problems as well and hope that the pillows will also help over time.

I have already recommended you to my sister who is interrested in the memory foam pillows.
I am pleased that I decided to use Snug.

Kind regards
Terence Doyle
13.10.08

_______________________________________________________ 

I just wanted to thank you for such a great experience buying from you guys.
I am unable at this time to adequetely describe just HOW COMFORTABLE the new mattress topper we purchased from you is. Great Value, great quality and a great sleep! We feel soooo much better after a decent nights sleep. Thanks for the speedy delivery, with no postage cost surprises for living in Scotland.

Kind Regards

S. Aitken

13.10.08
_______________________________________________________ 

Good afternoon Sarah,

Thank you once again for a superb service.  The mattress arrived in perfect condition this morning.  I will sing your praises whenever any of my friends are looking for a mattress in the future.

Once again thank you.

Kind regards

Bob
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Really impressed you do what you say. My grandson is delighted with his mattress and pillow and I know where to place future orders.
My husband and I already have a memory foam cool mattress bed and we love it. We both suffer with our backs and it was one of the best home purchases.
I have always been slightly sceptical about using online companies that you have not heard about. I had no need to worry . I will recommend you to all my friends and family.
 
Thanks very much.
 
Jenny  Williams
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Order received promptly, thank you so much. Absolutely thrilled with mattress, brilliant and helpful service. It was however a bit of a shock phoning you and having a human answer the phone, no options, no automated service, such a lovely surprise and the lady I spoke to gave her name and was so helpful as I had tied myself in knots with all the different options. Well done all at Snug we will be recommending you and your service.
 
Jayne and Philip Collins
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Dear Michael

I was a little aprehensive about receiving my new mattress..All your advice was spot on it is absolutely fantastic. Service/Delivery 10 out of 10.

Best Regards
Pru Parker.
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I just wanted to thank all the staff at Snug, they have provided wonderful service, advice and customer support. I think I would be hard pushed to find another company who offer such a fantastic product for such a competetive price with such good customer service! Anyone browsing this site should stop right here and order, they will not be disappointed, even down to the delivery company, reliable and just fantasticn all round.
Thank-you so much for making my life and my nights much more comfortable.

Best wishes Laura Curley and family.
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Hi Lynne,

Thanks a million for sending the topper so fast for me, you are all smashing folks there and so kind. Now you will be pleased to know that my sister; Mrs Ann Kember will be phoning you on monday to see if she want's a double topper at 4ft 6inx6ft6inx3"so perhaps you can help her too. Many thanks again and the next time i am near thornwood i call in to say hi. Kindest regards

Ken Herbert.
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Dear Sarah,

I think my trial period is now just about over. Thank you so much. If you would like to reclaim the mattresses, I must warn you that you has better send a detachment of the Brigade of Guards or an SAS contingent or maybe both 'cos that is the only way you would get them out of this house and I would still be lying on it. Unfortunately not quite got rid of all the aches and pains, but I don't think I will complain about 98% positive and the remainder I am sure are surgical. Before I go and say Thanks again, my dear wife wants to know if you have any ideas of how she can get me out of the flipping thing in the morning? Pleasant dreams!

Have a wonderful Christmas and New Year and may 2008 bring you ever increasing sales, so giving many more people the sleep they deserve.

Best Regards from a contented customer . . . .
Brian Smyth
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Dear Snug,

Just to give a big thank you for not only a very quick delivery, but also an AMAZING BED. It is so comfortable I wish I could live in it!! getting up in the morning has just got a whole lot harder I can tell you...

Also the free pillows are fantastic!!

Best Wishes, from a very satisfied customer
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I never thought that i would get such a great nights sleep, the mattress was terrific, it kept me comfortable and cool all night. Fantastic product and fantastic service from everyone at Snug.

Many Thanks

Stuart
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Many thanks for the excellent service, all questions were answered, delivery 1st class, the mattress takes a little bit of getting used to, persevere! it gets more comfortable every night!!

Pam Sharman
_________________________________________________________________________________________________________________________________ 
 

Good Morning,

As a result of an injury whilst in my 20's and I am now 60 I have always suffered back problems, sometimes worse than others. Lately I have had troubled sleep because of backache and struggled for a while after getting out of bed.

As a result we ordered a mattress and pillows from you and they arrived yesterday afternoon.

I went to bed last night with a mixture of feelings, I was looking forward to it working, but dreading it not.

I have to say 'what a difference a mattress makes!' I had a very comfortable

night's sleep and got out of bed this morning with no aches and pains.

I just wanted to say a big thank you to you and let you know I am impressed with your product. I appreciate that was just one night and time will tell if it continues, but I think the difference was so remarkable that I believe it will.

Sincerely,

Chris Upham
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Have already bought two mattresses this month - am presently in New Zealand until mid March and desperately need one here - do you have any contacts - have been promoting your mattresses and quite a few sales in the offing in Scotland - am in the process of lobbying Parliament to supply them to all over 60 years of age - much cheaper than pain killers - my old Mother aged 87 was on such strong pain killers that her GP could not prescribe them - had to come from a Hospital Pain Clinic - two weeks later - not even a paracetamol is required!!!!!!!!!!!! - if this comes off I would be looking at some commission - any way of being an agent in UK meantime?? -

Tina Wilson
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Dear Sarah and Co
Many thanks for the great service you have provided and for our lovely new mattresses - we all had a great nights sleep !

Take care
Love Jackie x
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Hello,
It was just a quick email to say thank you so much for my new mattress, it is absolutely wonderful !!! and at such an affordable price !!! I know it was supposed to be next day delivery and there was a little bit of a mix up, but the customer service was faultless. The lady was extremely helpful and the problem sorted straight away. I was also kept up to date with the delays. All in all I am a very happy bunny. So well done you, keep up the good work. It's not often you come across a company with such a positive attitude. I would definately reccomend you !!!
Many thanks,

Mrs J Eades.
Birmingham
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Thank you for your very prompt delivery of our Mattress It was a pleasure doing business with you please use me in any recommendations. We have enjoyed the last two nights sleep ( what a difference to ordinary mattress) and looking forward to tonight ( who would have thought going to sleep would be a terrific experience.)
I have returned the guarantee by post as well as by e mail
Once again thank you

James Wilkinson
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10 Years ago I had a fall and injured my upper back and although I have tried many different kinds of Matresses over the years I was resigned to waking up every day for the rest of my life with a constant ache between my shoulder blades. 4 days ago I received my Snug Topper, and from the first night the problem completely disappeared. I feel 10 years younger (I wish I was 46 again!)

I must also make mention of the great sales support from Sarah, who very efficiently, and cheerfully, changed my delivery date at the last minute after a problem arose at my end.

Best Wishes to you.
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Many thanks for snug topper, ordered Tuesday,delivered Wednesday, in use same night. Excellent product, good night's sleep.
Thank you,

Richard  
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Dear Snug (Sarah ?)
I am just writing to say a big thankyou for your service and help inpurchasing the Memory foam mattress. I would recommend anyone to try oneof these as it is unbelivable and undescribable to express the differenceit makes to a nights sleep. I would go as far as to say they will be the
mattress of the future.So from two vey happy satisfied customers a BIG THANKYOU.......R. Dickson

I wish we had purchased one years ago.
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Hi Michael, Sarah & Wilma

Thank you very much for the delivery of our new snug supreme super king-size mattress.

We are delighted with the purchase of our new mattress, so much so that we have been inviting all our family and friends round to try it!!!

My parents are looking for a new mattress, so I am desperately trying to convince them to purchase a snug supreme. I'm sure they will love it as much as we do.

Please can you give me a quote for another snug supreme for our spare room? The bed in there is a small double (4' x 6'3"). I'm not so sure that is a good idea, as we will probably not be able to get rid of any visitors once they've tried it, but hey ho.

I look forward to hearing from you,

best wishes & thanks again,
Michael
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Dear Snug,
I would just like to say how happy I am with your product and service. The mattress was a dream to sleep on I have never had such a good night sleep. The mattress came next day as stated.

Excellent service,

Best Regards,

James Clements.
Woodford Green.
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To all at Snug I would just like to say thankyou for the wonderful service received by you. I ordered the mattress topper yesterday morning and it is now on the bed
ready for us to have a good night's sleep tonight.Thankyou to Sarah for all the help on the telephone yesterday and for her perseverence in getting to work in terrible conditions. Had she not been in I may well have gone to another company for the mattress. It was a delight to speak with her, both yesterday and today when I rang to thank her.How great to have a British company, selling British made goods!! Thankyou, thankyou, thankyou to all.
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Dear Snug,

Just wanted to let you know that the mattress was receivied yesterday. Had a great night's sleep on it last night! Really great product and great customer service. I will have no problem recommending you to all my family and friends.

Regards
Adrienne
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I really must express our considerable gratitude for both our wonderful superking mattress and the exceptional standard of service I received from your staff.On the mattress side, my wife is pregnant and I suffer from a complicated ankle (broken twice): she is now happily sleeping on her side again, while my first three steps each morning no longer involve lurching around like Oliver Reed. Meanwhile after five years of amicable squabbling in a cramped double, the alarm-clock now has to work overtime just to wake us - the mattress is supremely comfortable.As for the customer care, your colleagues happily answered some particularly asinine questions before delivering our mattress (and free pillows) in record time. To know that our mattress was effectively 'made to order' really sets your business above the grotty margin-driven warehouses and their half-interested employees.So THANK YOU very much indeed - I have already recommended Snug to several relatives and friends.

Just a note to say I am delighted with yuor high level of customer service. Michael was extremely pleasant and helpful to deal with and our mattress arrived quickly. A good quality product at a very competitive price.

Many thanks
Alison Redford
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Although I believe my wife has phoned you already this week, I just wanted to say thank you for the outstanding level of service we have received from you.Our original choice of mattress was not suitable for us and we feard we may have spent our money rashly. However, Sarah immediately said that something could be sorted and sure enough the next day a second matress arrived and the first one taken away without any fuss.The mattress we now have is wonderful and we now know that we made the right choice both in terms of product and cost by shopping with Snug.

Once again many thanks
Rev Phillip Amey
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Many thanks for the superb Mattress Topper and Pillows. So Glad I took your advice and bought the 3 inch Topper in the 80kg / 5 lb foam as being on the large side, this would be more beneficial to me. Worth the extra, and my wife was impressed with the Quality of the cover. Once again can’t thank you enough for the excellent service I received from your company. What a great nights sleep.

After suffering with my back on a new bed purchased only 12 months ago. I heard about memory foam mattress toppers, so i did some research through the Internet to find out more about the benefits.I then found your Web site after searching many others. I must say i really thought i would be wasting my money on yet another gimmick. But bad backs are no laughing matter, so i thought what the heck spend the money. I must now confess to a good night's sleep with no back pain in the morning. Your product is wonderful, what a great invention. I was quite impressed with your Web site too, easier to navigate than the other site's i had visited for the same product. Value for money also. I have already recommended you to a few people, my daughter is already considering her purchase after trying it out.

Thankyou from a Very Happy Customer
JENNY HUTCHINSON
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Hi Just to say that the mattress arrived safe and in excellent time (fast) my wife has had very good nights sleep on it and i am a lot more comfortable with my Sciatica since we have had this memory foam mattress. Have recommended you to my next door neighbour so you may have another order soon.

Many thanks
Mick Logan
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A Very Happy Customer
GRANT ANDERSON

Hi there,
Ordered two mattresses yesterday at 14.10. Received today at 16.15. Thank you for the best servive I have ever had. I will highly recommend you to any-one.

Thanks Again
Grant Anderson
Thetford.
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Excellent Service

Thankyou for the excellent service. Sarah was very friendly and efficient. The mattress topper arrived before 12 as promised. Fantastic, would definately recommend.

Many thanks
Suzy Wellman
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SPOT ON SERVICE

Hi Lynne,
Delivery spot on, bed brilliant, thanks alot.

Lesley Wallis
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GREAT SERVICE

Thanks for your great service - the mattress arrived this morning just after I opened your email. The delivery drivers wanted me to get it out so they could have a go! It's going in our holiday home which is let out all year round (I had a few complaints about the previous mattress which was not very comfortable). Hopefully guests will appreciate this one! Thanks once again for your prompt service.

Jackie Caddick
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SPEEDY DELIVERY

Hi Lynne,

Just wanted to thank you guys for a superb service and ensuring such a speedy delivery! Looking forward to going to sleep tonight. Could you possibly mail me a receipt please.

Dulal Ahmed
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THANK YOU VERY MUCH

I have done so now. And by the way just to say, the mattress is fantastic and I have thoroughly enjoyed it so far. When I first read some of your customer feedback comments, and especially about the guy who had a problem parting with his... mattress every morning, I thought this was a lot of air!!!

Well I can now humbly say I have also join the ranks !!! ...The air is definitely in the right place!!!

Thanks again.

Michael Kibaris
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Hi, Lynne,
My wife  and I have been using our new mattress for 24 blissful nights and are both agreed that it is  the most comfortable bed that we have both used in over seventy years of life. As an arthritis sufferer anything which allows me  a decent nights sleep is most important to me and at last I have found that elusive something. I was most apprehensive about increased levels of heat in the bed but my fears were unfounded and I would recommend your product to anyone.

Many thanks for your wonderful product and once again may I say that your service was magnificent.

Yours,

Howard Saies
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I would just like to say thank you. We bought one of your mattresses about 6 weeks ago because I suffer from backache and I have only had backache once since. I have tried several mattresses in the past but with no joy. At last I can sleep soundly. Thank you so much!

Kindest regards

Mark