Welcome to Snug Mattress

0800 027 7017 or EMAIL US

Cookie Policy

This privacy policy sets out how Snug Mattress. uses and protects any information that you give Snug Mattress. when you use this website. Snug Mattress. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Snug Mattress. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Security & Privacy


Express Foam Ltd (Snug mattress) is committed to the protection of the privacy of its web site visitors. We are registered under the Data Protection Act 1998 (DPA) and process all personal data in accordance with the DPA. 


Express Foam Ltd only requires such personal details that are necessary for the fulfillment of your order.

Please be assured that we will not provide your information to any other company without your consent.

 The personal information we collect on the Snug mattress website is gathered to allow us to follow up any communications or queries with you. We may, from time to time, contact you to keep you informed about our products, services or special offers. You may request to be excluded from these activities at any time. Please address any requests to sales@snugmattress.co.uk.


We maintain a strict "privacy" policy that means that we do not intend to sell, rent, or otherwise give your personal information to a third-party without your consent unless we are obliged by law to disclose information. You have the right to request a copy of the personal information Snug mattress holds about you and to have any inaccuracies corrected.

 

Our safe shopping guarantee

 

Internet Shopping is Safe

 

This website and service is being monitored by ISIS - consumers can shop online with confidence at www.snugmattress.co.uk because it certifies that:

 

We have registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair;

 

Our site and service is reviewed and monitored by IMRG;

 

Our Business, VAT and Data Protection registrations have been checked by IMRG. 

 

Safeguarding your information

Verisign Extended Validation SSL (EV SSL) Certificates

Extended Validation (EV) SSL certificates, the e-commerce standard for trust and security. The green address bar, exclusive to EV SSL certificates, assures website visitors that they are transacting on a highly trusted and secured domain.

Obtaining an Extended Validation SSL certificate requires a rigorous validation. This is required to ensure that the company behind the site meets Extended Validation standard. These strict validation guidelines help keep the green address bar associated with only trusted organizations to maintain the highest level of security and trust with visitors.

 

VeriSign Authentication Services, now part of Symantec, provides solutions that allow companies and consumers to engage in communications and commerce online with confidence.

In April 2012, all VeriSign seals will automatically update to the Norton Secured Seal, combining the power of the VeriSign Checkmark with the value of the Norton name.

 

The VeriSign Checkmark is the most recognized trust mark on the Internet, with up to 650 million views a day on more than 100,000 websites worldwide. Symantec’s Norton products are used by 150 million people worldwide and ship on 60% of Windows-based consumer PCs. The combination will help assure consumers worldwide that the websites they use are safe—from search to browse to buy and sign-in.

 

Symantec’s enterprise security solutions and Norton suites protect over a billion systems and users worldwide. Together, Symantec, Norton, and VeriSign Authentication form the leading source of trust online. Symantec’s enterprise security solutions and Norton suites protect over a billion systems and users worldwide. Symantec’s Norton products are used by 150 million people worldwide and ship on 60% of Windows-based consumer PCs. Together, Symantec, Norton, and VeriSign Authentication form the leading source of trust online. Within Symantec, we can now provide you with a single source for your security needs.

 

For more information please visit www.verisign.co.uk

 

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.


A secured connection means that your information is encrypted during transmission to us, ensuring that your information remains secure at all times.

 

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We use encryption technology when collecting or transferring sensitive data such as credit card information.



What are Verified by Visa and MasterCard SecureCode?


Snugmattress take the security of your payment card very seriously.

Verified by Visa and MasterCard SecureCode are new security programmes designed especially for customers who shop online to give added security. They allow you to create your own password, which only you will know, to use every time you shop online using these cards.



How do they work?



You need to register each card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.



What do I need to do to register?



If your bank operates a secure authentication policy and you have not previously registered you may be requested to do so within the checkout process. To register your payment card you need to click on "Activate now" and complete the details requested. You will be asked to create a password. Using a secure link your bank will verify these details; the information is not kept or visible to www.appliancesonline.co.uk. Whenever you shop online in the future using your registered card, you will be asked for your password. If your password matches, the purchase will be confirmed.


Cookies

 

From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as "cookies". By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.

 

Still prefer not to order via the Internet?

 

If you prefer to order by phone, please feel free to call us on 0800 027 7017 and our helpful staff will be happy to process your order for you. Our Call Centre opening times are Monday - Friday 9 am to 6 pm 

 

If you have any queries regarding Snug mattress privacy policy or the use of your information, please contact sales@snugmattress.co.uk

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@snugmattress.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Express Foam Ltd-Snug Mattress. 144 High Street, Epping, Essex, CM16 4AS. Company Registration No 3311978 England.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.