Snug™ Memory Foam Mattress FAQs
How do our mattresses compare with TEMPUR™?
TEMPUR™ mattress may well be the brand name that you are familiar with, but our Snug™ Supreme Ortho and Multizone 75 kg memory foam mattresses are of a similar specification, density, ILD rating and quality but at a much lower price. There is a big difference in densities in the memory foam industry, with the lowest priced examples at 40 kg/m3 (3 lb), up to 75 kg/m3 (5lb) which is the highest quality manufactured in the UK. Snug™ Supreme, Snug™ Ultimate, Snug™ Ortho Multizone memory foam mattresses use 75 KG/M3 (5 LB) and Snug™ Super, Snug™ Superior use 50kg/m3 (4 lb) density offering a high quality performance at a fantastic price.
Snug Supreme and Snug Ortho Multizone 75kg/m3 visco-elastic material have an ILD rating of approx 13-15.
Tempur mattresses usually have an ILD of 14 to 15.
How long is my mattress guaranteed for?
Snug™ Supreme Coolmax multizone, Ultimate Outlast multizone and Ortho Outlast Multizone mattresses and toppers have a Ten (10) year manufacturers warranty. Snug™ Super Coolmax and Snug Superior Outlast 50 kg/m3 Mattress and toppers for Five (5) years. Covers and pillows are guaranteed for 1 year.
What about dust mites and allergies?
Sprung mattresses have a hollow core, which can provide a breeding ground for dust mites. Snug™ memory foam mattresses have a solid core that is dust mite resistance and hypoallergenic, ideal if you are an allergy sufferer.
How is a memory foam mattress good for my back?
Because the memory foam moulds to your body's contours it allows you to sleep in the most anatomically correct position, perfectly supporting you and relieving any pressure. The visco-elastic foam mattress moulds to your body heat and the downward pressure you exert on it - therefore it supports you evenly, and you don't get areas of high pressure as with a standard, sprung mattress.
What other benefits do they have?
Ideal for promoting a restful sleep. Studies have shown that because of the, supportive nature of the mattress it reduces the amount of movement (tossing and turning) by up to 80% - one of the key causes of restless sleep.
I have heard that Memory foam can make you feel hot, is this true?
Although memory foam mattresses have the ability to retain body heat more efficiently than standard mattresses due to their composition, Snug™ memory foam mattresses have an open cell structure to allow air to circulate freely through their layers and all of our mattresses made from visco
elastic foam now have cnc cut "airflow systems" and their purpose is to allow
air to be circulated between your body and the mattress. Another great feature
of the latest generation memory foam mattresses are the Coolmax and Outlast
covers. These are special fabrics that control body humidity and don’t allow
your body to overheat.
Are Snug™ memory foam mattresses suitable for slatted bases, metal, pine or divan beds?
Yes, Snug™ memory foam mattresses can be safely used with all types of bed, especially slatted bases.
How long will it take for me to get used to a Snug™ memory foam mattress?
Some people are completely comfortable on the mattress right away, others need some time to adjust to the remarkable amount of support and unique pressure relieving feel of the mattress (some call it a "floating" feeling).
Is there any weight restriction on the mattresses?
For people up to 15 stones (95 kg) we suggest you consider our Snug™ Super Coolmax and Superior Outlast 50 kg/m3 mattress range
For people up to 18 stones (114 kg) we suggest you consider our Snug Supreme, Ultimate Outlast Ortho and Multizone 75 kg/m3 kg mattress and topper range.
Do I ever have to turn a Snug™ memory foam mattress?
No. But we would recommend the occasional rotation every three months, in order to aid longevity of the memory foam performance.
Do your mattresses and toppers comply with UK furniture and fire regulations?
All of our foams are compliant with UK BS 5852 & BS 7177 flammability standards, manufactured by British Vita foam and Carpenter. Beware of cheap imported products.
Can I use a hot water bottle or electric blanket?
Yes, just place your electric blanket on top of your mattress or topper; you should also make sure your blanket is turned off when you get into bed.
Can I get a non-standard size mattress?
Yes, Snug can offer bespoke sizes, and have done so for customers who want the luxury sleep experience in their caravans and boats. We can manufacture by measurement, or for complicated applications, by template. Delivery for bespoke orders can be under a week, although you should allow up to 1-2 weeks.
Will my mattress come with a cover?
Yes. All mattresses are supplied with a CoolMax™ or Outlast zipped removable cover that can be machine washed at 40 degrees(do not tumble dry).
What is the difference between memory foam and ordinary foam?
Memory foam is heat sensitive. It feels firm when cold and softer when warm, which allows it to mould to your body as your body heat acts upon it. Normal Polyurethane foam does not respond to temperature.
I’m unsure whether to buy a memory foam mattress or topper?
If your mattress is only a few years old and still provides good support, then you can purchase a topper and use it to give your existing mattress memory foam "feel". If you are intending to replace you bed in the next couple of years anyway, we recommend you buy a memory foam mattress.
When my Memory Foam pillow and overlay topper arrived, they were quite hard. Why?
One of the characteristics of Memory Foam is its reaction to temperature. A cold temperature makes the foam much firmer. Once the foam is exposed to room temperature and your body heat, the foam will become supple and supportive. You should allow up to an hour at room temperature to allow the foam to soften before use.
How and why is the Snug™ mattress so competitively priced?
We manufacture all our products using state of the art machinery in our own factory in the UK. We sell directly to the public through our web site and do not supply wholesalers or retailers. This enables us to sell our mattresses directly to the customer at the lowest possible prices.
Do you have a showroom, so we can try one out?
We are a manufacturing company and we sell direct to the public via our website. We therefore do not have any retail outlets or show rooms; this is how we keep our prices so competitive.
I need to know more about memory foam before making a purchase.
Please call us at any time on our free phone telephone number 0800 027 7017 and our team will be pleased to offer you advice.
How is it packed?
Mattresses and toppers are vacuum packed and rolled for easy transportation ensuring they are delivered to your door perfectly sealed in a clean and hygienic condition. Upon receipt fully unroll and leave in a warm room for 2 - 4 hours before use.
Does vacuum packing affect the shape of the mattress or topper?
No. Once unwrapped the mattress or topper will soon regain its original shape. Roll packing our products means that we can keep delivery costs down to a minimum and we keep your purchase protected from damage whilst in transit. It also makes it easy to get what is normally a very bulky product into a less accessible bedroom (for example in an apartment building or attic room). Many of our competitors lack the expensive technology required to carry out this effective process. We only use the very finest materials and products are only packed on day of dispatch.
Can you dispose of my old mattress?
Unfortunately no, but your local council will be able to do this, for a small charge.
What happens if I’m out when my Snug™ mattress is delivered?
The courier will leave a card at your house with the consignment number and a contact telephone number. You must call within 24 hours to re-arrange delivery at a more convenient time. If you fail to make contact with the courier the items will be shipped back to Snug™ – unfortunately you will be charged again for re-delivery.
Can I choose a delivery hour or day?
Orders placed before 3 pm on Monday to Thursday can be delivered next day. If it is more convenient you can contact us directly and ask to defer the delivery date to a weekday of your choice. Saturday deliveries are also available at an additional price.
Density and Hardness?
The higher the density of the memory foam layer, the heavier the memory foam and the closer the cell structure. This will provide better support and a longer lifespan.
The density does not determine the firmness of the foam. The ILD (Indentation Load Deflection) rating is the specification that determines firmness.
It is best to pick a mattress that is not too soft. Anything less than 10 ILD is considered too soft and does not support your body when you sleep.
75 kg/m3 density is currently the highest density foam produced in the UK.
Higher density foams ie 85 kg/m3 are usually imported from China and Eastern Europe that may not be compliant with the strict UK BS 5852 & BS 7177 flammability standards.
ILD (Indentation Load Deflection) is a rating system used in the United States to gauge a memory foams hardness or softness.
ILD rating is calculated by the amount of pounds or weight that is needed to achieve a 25 percent compression on a foam using a 50 square inch indentation.
ILD ratings range from 8 to 20. The lower the number, the less firm the visco-elastic memory foam.
Snug Supreme and Snug Ultimate Outlast Ortho Multizone 75kg/m3 visco-elastic material have an ILD rating of approx 13-15.
Tempur mattresses usually have an ILD of 14 to 15.
Visco-elastic foams can be hard to calibrate as the hardness of the foam changes due to the foam being temperature sensitive.
The lower value can indicate firmness in warmer conditions while the higher value could indicate firmness in colder conditions. The range basically tells you how firmness changes with temperature for a particular mattress.
Settlement
Slight softening of the foam over time is
normal and should not be seen as a fault. The Foams utilized will settle in use
and could compress and feel softer to varying degrees due to the weight and
shape of the sleeper – resulting in body impression. There is no cause for
alarm; this is normal “settling” and is not a structural or design defect.
Allow a couple of weeks to become use to
the very different feel of a memory foam mattress or topper and remember that
indentations from body weight will recover during the day.
Odour
Some residual foam odour may be apparent
when first unwrapped, this is quite normal and not cause for concern. Our
products are wrapped immediately after manufacture. Please give the mattress
time to air, leave unwrapped in a well ventilated room for several hours. The
industry term for this is "off-gassing". It's caused by the manufacturing process and
being packaged in plastic that doesn't breathe. Many people say the smell is
similar to a new car smell and they don't object as long as it dissipates
within a reasonable time.
Discolouration
Yellowing of the foam is a natural
occurrence and will not affect the performance of the mattress.