Snug™Supreme, Ortho and Serenity memory foam mattresses and toppers are comprised of 75 kg/m3
visco elastic memory foam which is the highest grade currently produced in the
UK and comes with a full ten year UK guarantee. The Tempur material is 85kg/m3 and is not manufactured in the UK, there are also some variety of 85 kg/m3 density coming in from China and Eastern Europe which may not yet have undergone stringent fire retardency testing in the UK.
There is a big difference in densities in the memory foam industry, with
the lowest priced examples at 40kg/m3 (3 lb), up to 75 kg/m3 (5lb) which is
the highest quality manufactured in the UK.
Snug
Supreme, Ortho and Serenity 75kg/m3 visco-elastic material has an ILD rating of
approx 13-15.
Tempur
mattresses usually have an ILD of 14 to 15.
How
long is my mattress guaranteed for?
Snug™
Supreme, Ortho and Serenity mattresses and toppers have a Ten (10) year
manufacturers warranty. Snug™ Super 50 kg/m3 and Snug Superior 60 kg/m3 Mattress and toppers for Five (5) years. Covers and pillows are
guaranteed for 1 year.
What
about dust mites and allergies?
Sprung
mattresses have a hollow core, which can provide a breeding ground for dust
mites. Snug™ memory foam mattresses have a solid core that is dust mite
resistance and hypoallergenic, ideal if you are an allergy sufferer.
How
is a memory foam mattress good for my back?
Because
the memory foam moulds to your body's contours it allows you to sleep in the
most anatomically correct position, perfectly supporting you and relieving any
pressure. The visco-elastic foam mattress moulds to your body heat and the
downward pressure you exert on it - therefore it supports you evenly, and you
don't get areas of high pressure as with a standard, sprung mattress.
What
other benefits do they have?
Ideal
for promoting a restful sleep. Studies have shown that because of the,
supportive nature of the mattress it reduces the amount of movement (tossing
and turning) by up to 80% - one of the key causes of restless sleep.
I
have heard that Memory foam can make you feel hot, is this true?
Although
memory foam mattresses have the ability to retain body heat more efficiently
than standard mattresses due to their composition, Snug™ memory foam mattresses
have an open cell structure to allow air to circulate freely through their
layers and all of our mattresses made from visco elastic foam now have cnc cut
"airflow systems" and their purpose is to allow air to be circulated
between your body and the mattress. Another great feature of the latest
generation memory foam mattresses are the Coolmax and Outlast covers. These are
special fabrics that control body humidity and don’t allow your body to overheat.
Are
Snug™ memory foam mattresses suitable for slatted bases, pine or divan beds?
Yes,
Snug™ memory foam mattresses can be safely used with all types of bed,
especially slatted bases.
How
long will it take for me to get used to a Snug™ memory foam mattress?
Some
people are completely comfortable on the mattress right away, others need some
time to adjust to the remarkable amount of support and unique pressure
relieving feel of the mattress (some call it a "floating" feeling).
Is
there any weight restriction on the mattresses?
For
people up to 15 stones (95 kg) we suggest you consider our Snug™ Super 50kg/m3 and Superior 60 kg/m3 mattress range
For
people up to 18 stones (114 kg) we suggest you consider our Snug Supreme, Ortho and Serenity 75 kg/m3 kg mattress and topper range. Because of the higher durability and quality this will offer heavier people a longer lifespan.
Do
I ever have to turn a Snug™ memory foam mattress?
No.
But we would recommend the occasional rotation every three months, in order to
aid longevity of the memory foam performance.
Do
your mattresses and toppers comply with UK furniture and fire regulations?
All of our foams are compliant with UK
BS 5852 & BS 7177 flammability standards, manufactured by British Vita foam
and Carpenter. Beware of cheap inferior imported non tested products.
Can
I use a hot water bottle or electric blanket?
Yes,
just place your electric blanket on top of your mattress or topper; you should
also make sure your blanket is turned off when you get into bed.
Can
I get a non-standard size mattress?
Yes,
Snug can offer bespoke sizes, and have done so for customers who want the
luxury sleep experience in their caravans and boats. We can manufacture by
measurement, or for complicated applications, by template. Delivery for bespoke
orders can be under a week, although you should allow up to 1-2 weeks.
Will
my mattress come with a cover?
Yes.
All mattresses are supplied with a CoolMax™ or Outlast zipped removable cover
that can be machine washed at 40 degrees(do not tumble dry).
What
is the difference between memory foam and ordinary foam?
Memory
foam is heat sensitive. It feels firm when cold and softer when warm, which
allows it to mould to your body as your body heat acts upon it. Normal
Polyurethane foam does not respond to temperature.
I’m
unsure whether to buy a memory foam mattress or topper?
If
your mattress is only a few years old and still provides good support, then you
can purchase a topper and use it to give your existing mattress memory foam
"feel". If you are intending to replace you bed in the next couple of
years anyway, we recommend you buy a memory foam mattress.
When
my Memory Foam pillow and overlay topper arrived, they were quite hard. Why?
One
of the characteristics of Memory Foam is its reaction to temperature. A cold
temperature makes the foam much firmer. Once the foam is exposed to room
temperature and your body heat, the foam will become supple and supportive. You
should allow up to an hour at room temperature to allow the foam to soften
before use.
How
and why is the Snug™ mattress so competitively priced?
We
manufacture all our products using state of the art machinery in our own
factory in the UK. We sell directly to the public through our web site and do
not supply wholesalers or retailers. This enables us to sell our mattresses
directly to the customer at the lowest possible prices.
Do
you have a showroom, so we can try one out?
We
are a manufacturing company and we sell direct to the public via our website.
We therefore do not have any retail outlets or show rooms; this is how we keep
our prices so competitive.
I
need to know more about memory foam before making a purchase.
Please
call us at any time on our free phone telephone number 0800 027 7017 and our
team will be pleased to offer you advice.
How
is it packed?
Mattresses
and toppers are vacuum packed and rolled for easy transportation ensuring they
are delivered to your door perfectly sealed in a clean and hygienic condition.
Upon receipt fully unroll and leave in a warm room for 2 - 4 hours before use.
Does
vacuum packing affect the shape of the mattress or topper?
No.
Once unwrapped the mattress or topper will soon regain its original shape. Roll
packing our products means that we can keep delivery costs down to a minimum
and we keep your purchase protected from damage whilst in transit. It also
makes it easy to get what is normally a very bulky product into a less
accessible bedroom (for example in an apartment building or attic room). Many
of our competitors lack the expensive technology required to carry out this
effective process. We only use the very finest materials and products are only
packed on day of dispatch.
Can
you dispose of my old mattress?
Unfortunately
no, but your local council will be able to do this, for a small charge.
What
happens if I’m out when my Snug™ mattress is delivered?
The
courier will leave a card at your house with the consignment number and a
contact telephone number. You must call within 24 hours to re-arrange delivery
at a more convenient time. If you fail to make contact with the courier the
items will be shipped back to Snug™ – unfortunately you will be charged again
for re-delivery.
Can
I choose a delivery hour or day?
Orders
placed before 3 pm on Monday to Thursday can be delivered next day. If it is
more convenient you can contact us directly and ask to defer the delivery date
to a weekday of your choice. Saturday deliveries are also available at an
additional price.
Density
and Hardness?
The
higher the density of the memory foam layer, the heavier the memory foam and
the closer the cell structure. This will provide better support and a longer
lifespan.
The
density does not determine the firmness of the foam. The ILD (Indentation Load
Deflection) rating is the specification that determines firmness.