![<span style='color: #ffffff;'> </span>]() | Order received promptly, thank you so much. Absolutely thrilled with mattress, brilliant and helpful service. It was however a bit of a shock phoning you and having a human answer the phone, no options, no automated service, such a lovely surprise and the lady I spoke to gave her name and was so helpful as I had tied myself in knots with all the different options. Well done all at Snug we will be recommending you and your service.
Jayne and Philip Collins
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Dear Michael
I was a little aprehensive about receiving my new mattress..All your advice was spot on it is absolutely fantastic. Service/Delivery 10 out of 10.
Best Regards
Pru Parker.
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I just wanted to thank all the staff at Snug, they have provided wonderful service, advice and customer support. I think I would be hard pushed to find another company who offer such a fantastic product for such a competetive price with such good customer service! Anyone browsing this site should stop right here and order, they will not be disappointed, even down to the delivery company, reliable and just fantasticn all round.
Thank-you so much for making my life and my nights much more comfortable.
Best wishes Laura Curley and family.
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Hi Lynne,
Thanks a million for sending the topper so fast for me, you are all smashing folks there and so kind. Now you will be pleased to know that my sister; Mrs Ann Kember will be phoning you on monday to see if she want's a double topper at 4ft 6inx6ft6inx3"so perhaps you can help her too. Many thanks again and the next time i am near thornwood i call in to say hi. Kindest regards
Ken Herbert.
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Dear Sarah,
I think my trial period is now just about over. Thank you so much. If you would like to reclaim the mattresses, I must warn you that you has better send a detachment of the Brigade of Guards or an SAS contingent or maybe both 'cos that is the only way you would get them out of this house and I would still be lying on it. Unfortunately not quite got rid of all the aches and pains, but I don't think I will complain about 98% positive and the remainder I am sure are surgical. Before I go and say Thanks again, my dear wife wants to know if you have any ideas of how she can get me out of the flipping thing in the morning? Pleasant dreams!
Have a wonderful Christmas and New Year and may 2008 bring you ever increasing sales, so giving many more people the sleep they deserve.
Best Regards from a contented customer . . . .
Brian Smyth
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Dear Snug,
Just to give a big thank you for not only a very quick delivery, but also an AMAZING BED. It is so comfortable I wish I could live in it!! getting up in the morning has just got a whole lot harder I can tell you...
Also the free pillows are fantastic!!
Best Wishes, from a very satisfied customer
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I never thought that i would get such a great nights sleep, the mattress was terrific, it kept me comfortable and cool all night. Fantastic product and fantastic service from everyone at Snug.
Many Thanks
Stuart
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Many thanks for the excellent service, all questions were answered, delivery 1st class, the mattress takes a little bit of getting used to, persevere! it gets more comfortable every night!!
Pam Sharman
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Good Morning,
As a result of an injury whilst in my 20's and I am now 60 I have always suffered back problems, sometimes worse than others. Lately I have had troubled sleep because of backache and struggled for a while after getting out of bed.
As a result we ordered a mattress and pillows from you and they arrived yesterday afternoon.
I went to bed last night with a mixture of feelings, I was looking forward to it working, but dreading it not.
I have to say 'what a difference a mattress makes!' I had a very comfortable
night's sleep and got out of bed this morning with no aches and pains.
I just wanted to say a big thank you to you and let you know I am impressed with your product. I appreciate that was just one night and time will tell if it continues, but I think the difference was so remarkable that I believe it will.
Sincerely,
Chris Upham
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Have already bought two mattresses this month - am presently in New Zealand until mid March and desperately need one here - do you have any contacts - have been promoting your mattresses and quite a few sales in the offing in Scotland - am in the process of lobbying Parliament to supply them to all over 60 years of age - much cheaper than pain killers - my old Mother aged 87 was on such strong pain killers that her GP could not prescribe them - had to come from a Hospital Pain Clinic - two weeks later - not even a paracetamol is required!!!!!!!!!!!! - if this comes off I would be looking at some commission - any way of being an agent in UK meantime?? -
Tina Wilson
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Dear Sarah and Co
Many thanks for the great service you have provided and for our lovely new mattresses - we all had a great nights sleep !
Take care
Love Jackie x
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Hello,
It was just a quick email to say thank you so much for my new mattress, it is absolutely wonderful !!! and at such an affordable price !!! I know it was supposed to be next day delivery and there was a little bit of a mix up, but the customer service was faultless. The lady was extremely helpful and the problem sorted straight away. I was also kept up to date with the delays. All in all I am a very happy bunny. So well done you, keep up the good work. It's not often you come across a company with such a positive attitude. I would definately reccomend you !!!
Many thanks,
Mrs J Eades.
Birmingham
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Thank you for your very prompt delivery of our Mattress It was a pleasure doing business with you please use me in any recommendations. We have enjoyed the last two nights sleep ( what a difference to ordinary mattress) and looking forward to tonight ( who would have thought going to sleep would be a terrific experience.)
I have returned the guarantee by post as well as by e mail
Once again thank you
James Wilkinson
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10 Years ago I had a fall and injured my upper back and although I have tried many different kinds of Matresses over the years I was resigned to waking up every day for the rest of my life with a constant ache between my shoulder blades. 4 days ago I received my Snug Topper, and from the first night the problem completely disappeared. I feel 10 years younger (I wish I was 46 again!)
I must also make mention of the great sales support from Sarah, who very efficiently, and cheerfully, changed my delivery date at the last minute after a problem arose at my end.
Best Wishes to you.
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Many thanks for snug topper, ordered Tuesday,delivered Wednesday, in use same night. Excellent product, good night's sleep.
Thank you,
Richard
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Dear Snug (Sarah ?)
I am just writing to say a big thankyou for your service and help inpurchasing the Memory foam mattress. I would recommend anyone to try oneof these as it is unbelivable and undescribable to express the differenceit makes to a nights sleep. I would go as far as to say they will be the
mattress of the future.So from two vey happy satisfied customers a BIG THANKYOU.......R. Dickson
I wish we had purchased one years ago.
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Hi Michael, Sarah & Wilma
Thank you very much for the delivery of our new snug supreme super king-size mattress.
We are delighted with the purchase of our new mattress, so much so that we have been inviting all our family and friends round to try it!!!
My parents are looking for a new mattress, so I am desperately trying to convince them to purchase a snug supreme. I'm sure they will love it as much as we do.
Please can you give me a quote for another snug supreme for our spare room? The bed in there is a small double (4' x 6'3"). I'm not so sure that is a good idea, as we will probably not be able to get rid of any visitors once they've tried it, but hey ho.
I look forward to hearing from you,
best wishes & thanks again,
Michael
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Dear Snug,
I would just like to say how happy I am with your product and service. The mattress was a dream to sleep on I have never had such a good night sleep. The mattress came next day as stated.
Excellent service,
Best Regards,
James Clements.
Woodford Green.
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To all at Snug I would just like to say thankyou for the wonderful service received by you. I ordered the mattress topper yesterday morning and it is now on the bed
ready for us to have a good night's sleep tonight.Thankyou to Sarah for all the help on the telephone yesterday and for her perseverence in getting to work in terrible conditions. Had she not been in I may well have gone to another company for the mattress. It was a delight to speak with her, both yesterday and today when I rang to thank her.How great to have a British company, selling British made goods!! Thankyou, thankyou, thankyou to all.
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Dear Snug,
Just wanted to let you know that the mattress was receivied yesterday. Had a great night's sleep on it last night! Really great product and great customer service. I will have no problem recommending you to all my family and friends.
Regards
Adrienne
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I really must express our considerable gratitude for both our wonderful superking mattress and the exceptional standard of service I received from your staff.On the mattress side, my wife is pregnant and I suffer from a complicated ankle (broken twice): she is now happily sleeping on her side again, while my first three steps each morning no longer involve lurching around like Oliver Reed. Meanwhile after five years of amicable squabbling in a cramped double, the alarm-clock now has to work overtime just to wake us - the mattress is supremely comfortable.As for the customer care, your colleagues happily answered some particularly asinine questions before delivering our mattress (and free pillows) in record time. To know that our mattress was effectively 'made to order' really sets your business above the grotty margin-driven warehouses and their half-interested employees.So THANK YOU very much indeed - I have already recommended Snug to several relatives and friends.
Just a note to say I am delighted with yuor high level of customer service. Michael was extremely pleasant and helpful to deal with and our mattress arrived quickly. A good quality product at a very competitive price.
Many thanks
Alison Redford
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Although I believe my wife has phoned you already this week, I just wanted to say thank you for the outstanding level of service we have received from you.Our original choice of mattress was not suitable for us and we feard we may have spent our money rashly. However, Sarah immediately said that something could be sorted and sure enough the next day a second matress arrived and the first one taken away without any fuss.The mattress we now have is wonderful and we now know that we made the right choice both in terms of product and cost by shopping with Snug.
Once again many thanks
Rev Phillip Amey
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Many thanks for the superb Mattress Topper and Pillows. So Glad I took your advice and bought the 3 inch Topper in the 80kg / 5 lb foam as being on the large side, this would be more beneficial to me. Worth the extra, and my wife was impressed with the Quality of the cover. Once again can’t thank you enough for the excellent service I received from your company. What a great nights sleep.
After suffering with my back on a new bed purchased only 12 months ago. I heard about memory foam mattress toppers, so i did some research through the Internet to find out more about the benefits.I then found your Web site after searching many others. I must say i really thought i would be wasting my money on yet another gimmick. But bad backs are no laughing matter, so i thought what the heck spend the money. I must now confess to a good night's sleep with no back pain in the morning. Your product is wonderful, what a great invention. I was quite impressed with your Web site too, easier to navigate than the other site's i had visited for the same product. Value for money also. I have already recommended you to a few people, my daughter is already considering her purchase after trying it out.
Thankyou from a Very Happy Customer
JENNY HUTCHINSON
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Hi Just to say that the mattress arrived safe and in excellent time (fast) my wife has had very good nights sleep on it and i am a lot more comfortable with my Sciatica since we have had this memory foam mattress. Have recommended you to my next door neighbour so you may have another order soon.
Many thanks
Mick Logan
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A Very Happy Customer
GRANT ANDERSON
Hi there,
Ordered two mattresses yesterday at 14.10. Received today at 16.15. Thank you for the best servive I have ever had. I will highly recommend you to any-one.
Thanks Again
Grant Anderson
Thetford.
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Excellent Service
Thankyou for the excellent service. Sarah was very friendly and efficient. The mattress topper arrived before 12 as promised. Fantastic, would definately recommend.
Many thanks
Suzy Wellman
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SPOT ON SERVICE
Hi Lynne,
Delivery spot on, bed brilliant, thanks alot.
Lesley Wallis
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GREAT SERVICE
Thanks for your great service - the mattress arrived this morning just after I opened your email. The delivery drivers wanted me to get it out so they could have a go! It's going in our holiday home which is let out all year round (I had a few complaints about the previous mattress which was not very comfortable). Hopefully guests will appreciate this one! Thanks once again for your prompt service.
Jackie Caddick
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SPEEDY DELIVERY
Hi Lynne,
Just wanted to thank you guys for a superb service and ensuring such a speedy delivery! Looking forward to going to sleep tonight. Could you possibly mail me a receipt please.
Dulal Ahmed
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THANK YOU VERY MUCH
I have done so now. And by the way just to say, the mattress is fantastic and I have thoroughly enjoyed it so far. When I first read some of your customer feedback comments, and especially about the guy who had a problem parting with his... mattress every morning, I thought this was a lot of air!!!
Well I can now humbly say I have also join the ranks !!! ...The air is definitely in the right place!!!
Thanks again.
Michael Kibaris
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Hi, Lynne,
My wife and I have been using our new mattress for 24 blissful nights and are both agreed that it is the most comfortable bed that we have both used in over seventy years of life. As an arthritis sufferer anything which allows me a decent nights sleep is most important to me and at last I have found that elusive something. I was most apprehensive about increased levels of heat in the bed but my fears were unfounded and I would recommend your product to anyone.
Many thanks for your wonderful product and once again may I say that your service was magnificent.
Yours,
Howard Saies
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I would just like to say thank you. We bought one of your mattresses about 6 weeks ago because I suffer from backache and I have only had backache once since. I have tried several mattresses in the past but with no joy. At last I can sleep soundly. Thank you so much!
Kindest regards
Mark
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