1. Free next working day delivery on all orders placed before 3. pm

Or choose a day of your choice

2. Delivery times between 8am and 5:30pm

3. Before 9 am delivery can be arranged for an extra £20.00

4. Before Noon delivery can be arranged for an extra £10.00

5. Saturday delivery can be arranged for an extra £10.00 (UK mainland)

Please call for other areas.

6. Orders placed after 3 pm Friday or on Saturday or Sunday can not be delivered until Tuesday.

7.Any 60 night trial mattress/topper collections from outside UK mainland including Scottish highlands, Southern and Northorn Ireland, Channel islands and Europe will be subject to additional collection charges.

8.Any orders cancelled once item has been dispatched will be subject to an extra collection and restocking charge

Please call us on 0800 027 7017 for more information

PLEASE NOTE THAT OUR CARRIERS CAN NOT TELEPHONE BEFORE DELIVERY

PLEASE ENSURE SOMEONE IS IN TO SIGN FOR THIS DELIVERY – IF NO ONE IS YOU WILL BE CARDED AND THE ITEM TAKEN BACK TO THE DEPOT – RESULTING IN AN EXTRA CHARGE OF £10.00

IF YOU LIVE OFF THE MAINLAND OF THE UK (EG EIRE, CHANNEL ISLANDS, SCOTTISH ISLANDS, NORTHERN AND SOUTHERN IRELAND, ISLE OF MAN) PLEASE CONTACT US FOR A PRICE.

When you receive your items, please  check for any damage which may have been caused in transit. If your product has incurred damage, then please refuse delivery  stating the reason for refusal.  Please ensure that you only sign for the actual number of items you receive.

We are unable to replace goods free of charge, if you have signed for the incorrect number of products received.

If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot.

We are unable to leave goods which are unsigned, for insurance reasons. Please contact the carrier or our office within 24hrs, as your goods will be shipped back to Snug.

Our carriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building.

PLEASE NOTE

We will always advise you of despatch date in order to ensure that someone will be available at the delivery address to take delivery or to receive your authority to leave in the garden, at the side of the house or with a neighbour.

Our carrier charges us a fee if they can’t leave the goods and have to take them back to their depot so it is vital that any arrangements we make with you for delivery are adhered to.

 Goods are always in stock and we will dispatch on day of order.

We aim to reply to all emails within a few hours.

Packaging info.

When you receive your Snug mattress, it will be carefully vacuum packed and rolled using the very latest technology carefully unroll your mattress. When opening your vacuum sealed mattress, take extreme care not to damage the mattress.

This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 2 - 4 hours the mattress will 'revert' to its true dimensions. You should be aware that once you undo the vacuum sealing, the mattress will also get a lot harder to move around - you will probably want to undo the packaging in the same room the mattress will be used in.

Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on day of dispatch. You can safely keep your mattress vacuum packed for up to a week after delivery.

Vaccum packing and rolling is only a problem with inferior quality materials ie visco elastic memory foam 40 kg/m3 or foundation foams less than 30 kg/m3 that are imported or made by lower quality manufacturers . Our Foams and fabrics are of the very highest quality, and will not wrinkle or tear under our vacuum rolling process.