• Free next day delivery on all orders placed before 3. pm
  

• Or choose a day of your choice

• Delivery times between 8.30 am and 6 pm

• Before Noon delivery can be arranged for an extra £12.50

•  Saturday delivery can be arranged for an extra £15.00 (UK mainland)
  

• Orders placed after 3 pm Friday or on Saturday or Sunday can not be delivered until Tuesday.

• Any 60 night trial mattress/topper collections from outside UK mainland including Scottish highlands, Southern and Northern Ireland, Channel islands and Europe will be subject to additional collection charges.

• Any orders cancelled once item has been dispatched will be subject to an extra collection and restocking charge

If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot.

We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot within 24hrs, or your goods may be shipped back to Snug.

Our carriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building.

PLEASE NOTE THAT OUR CARRIERS CAN NOT TELEPHONE BEFORE DELIVERY

Accepting Deliveries -

When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit. If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge. Also, please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received. Also please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size mattress, then please refuse delivery.

We aim to reply to all emails within a few hours.

Packaging info.

When you receive your Snug mattress, it will be carefully vacuum packed and rolled using the very latest technology. Discard the outer packaging and carefully unroll your mattress. When opening your vacuum sealed mattress, take extreme care not to damage the mattress.

This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 2 - 4 hours the mattress will 'revert' to its true dimensions. You should be aware that once you undo the vacuum sealing, the mattress will also get a lot harder to move around - you will probably want to undo the packaging in the same room the mattress will be used in.

Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on day of dispatch. You can safely keep your mattress vacuum packed for up to a month after delivery.

This is only a problem with inferior quality materials ie visco elastic memory foam 40 kg/m3 or foundation foams less than 30 kg/m3 that are imported or made by lower quality manufacturers . Our Foams and fabrics are of the very highest quality, and will not wrinkle or tear under our vacuum rolling process.